Legal & Consumer Help — Know where to turn
Find consumer support in Belgium, France and Spain, with official links and clear membership information.
Play the podcast with English subtitles
AI-generated presenter portrait · Synthetic narration · Published 30 September 2026.
Read the English transcript
GOD BLESS THE WORLD.
Welcome to Legal and Consumer Help, a section of The European States Journal. Behind every dispute is a person who needs to be heard. A confusing bill, an unresolved purchase, or a disagreement with a service provider can leave anyone feeling alone.
Our directory helps you find an official starting point. In Belgium, Testachats, also known as Testaankoop, offers consumer information and legal assistance, subject to the services included in your subscription. In France, Que Choisir Ensemble, formerly UFC-Que Choisir, directs consumers to local associations; membership can provide support in seeking an amicable resolution. In Spain, OCU offers legal advice to its members under its own membership conditions.
Choose your country, follow the official link, and check the service's scope before joining. Prepare your contract, invoices, and correspondence so that the organisation can understand your situation.
Membership is arranged directly with each organisation. A subscription to our journal does not include these services, and our directory does not imply a partnership.
Clear information is the first step towards finding help. You deserve to understand your rights and know where to turn.
Sources: Testachats, Que Choisir Ensemble and OCU. Membership is arranged directly with each organisation.
Find consumer help in your country.
Discover organisations that provide consumer information and help with disputes. Choose your country and follow the official links to explore advice, support and membership options.
Belgium
Testachats / Testaankoop
Consumer information and legal assistance. Access to individual legal help depends on the subscription and its terms.
Official service languages: French and Dutch.
France
Que Choisir Ensemble
Formerly UFC-Que Choisir. Local associations help members seek an amicable resolution of consumer disputes with professionals. Local membership is distinct from a magazine subscription.
Official service language: French.
Spain
OCU
Organización de Consumidores y Usuarios. Legal advice is available to members; consult OCU for the services and conditions included in its membership offers.
Official service language: Spanish.
This directory is freely accessible. A subscription to The European States Journal does not include membership of these organisations or their legal services. Any required membership is arranged directly with the organisation, under its own terms. These links do not imply a partnership.
Before contacting an organisation
Prepare your documents
Keep your contract, invoice, proof of payment and correspondence together. Write a short timeline of what happened and explain the outcome you are seeking.
Check the scope of the service
Ask whether your issue falls within the organisation’s remit and whether membership is required. Consumer dispute support does not necessarily cover every area of law or representation in court.
Use the official service
The buttons above open the organisation’s own website. Check its current membership terms and contact options there. This page is an information directory, rather than individual legal advice.
Directory reviewed: 29 September 2026. Service terms may change. Sources: the organisations’ official websites linked above.